Refund policy
Returns & Damages
Thank you for choosing Sharon Durgom Art. Each piece is created and presented with great care, and I want you to feel confident when purchasing my work.
Original Artwork & Coastal Creations All original artwork and Coastal Creations are final sale. Because each piece is one-of-a-kind, I do not accept returns or exchanges for change of mind, color preference, size, or other personal preference.
Please review the artwork description, dimensions, photographs, framing information, and other details carefully before purchasing. If you have questions before purchasing, please contact me — I am happy to provide additional information or photographs when available.
Prints Print purchases are also final sale and are not eligible for returns or exchanges unless they arrive damaged, defective, incorrect, or not as described.
Commissioned Artwork Commissioned and personalized artwork is created specifically for the client and is final sale. Details regarding the artwork, pricing, deposit, and other terms will be agreed upon before work begins.
Color & Appearance Every effort is made to photograph artwork as accurately as possible. However, colors may vary slightly depending on your device or monitor settings.
Original artwork may contain texture, metallic gold accents, gold foil, dimensional elements, and other surface details that reflect light differently depending on viewing angle and lighting conditions. These variations are part of the character of the original artwork and may not be fully represented in photographs.
Damaged, Defective, or Incorrect Orders If your order arrives damaged, defective, incorrect, or not as described, please email me within 5 business days of delivery so I can help resolve the issue promptly.
Please keep all original packaging and provide clear photographs of:
- the artwork or product
- the damaged area
- the shipping box and packaging
- any visible damage to the exterior of the package
Please do not discard the artwork or packaging while the issue is being reviewed. In some cases, a carrier damage claim may need to be filed, and the original packaging is required for that process.
Depending on the circumstances, an appropriate resolution may include replacement, repair, refund, or another mutually agreed-upon solution. For print orders fulfilled by a third-party print partner, replacement is the preferred resolution for damaged or defective items.
After Delivery Sharon Durgom Art is not responsible for damage that occurs after an order has been delivered, except for damage that occurred during shipping and is reported in accordance with this policy.